POLICIES

ONLINE ORDERS

All web orders are made-to-order and may take up to five days to ship, depending upon available components.
If orders include more than one item, you may receive shipments with partial deliveries. 
All orders placed on weekends will begin processing during business hours the following Tuesday PST. 
Please expect a delay in deliveries due to the pandemic. 
Should you need packages by a certain date, we recommend selecting Priority and/or Express shipping upon checkout. 
To check on the status of a shipment, please visit USPS.com; we recommend signing up for delivery alerts. 
 
RETURN POLICY

MARRINCOSTELLO.COM will accept exchanges + returns on items postmarked within 14 days of shipment delivery.
Item(s) must be returned in new condition and resealable packaging with original receipt of purchase to the following address: 
 
MARRIN COSTELLO INC
8149 Santa Monica Blvd
Unit 312 
West Hollywood, CA 90046
— 
Customer is responsible for shipping charges sent back to MC HQ. 
MARRIN COSTELLO® is not responsible for any lost or missing packages. 
Any lost or stolen packages will only be replaced by MARRINCOSTELLO.COM if insurance is purchased by the customer. 
Insurance is NOT included with Free Domestic Shipping.
We highly recommend selecting Priority or Overnight shipping upon checkout, as insurance is included for lost or stolen packages.  
SALE + BOGO ITEMS ARE FINAL SALE.
Exchanges will be subject to shipping charges. Once your return is processed, you will receive a MARRINCOSTELLO.COM credit via email.
Please note that we can not refund shipping charges on exchanged items. Items received as gifts may be exchanged for another item of equal or greater value. 
 
REPAIR POLICY

We will repair any jewelry design purchased through MARRINCOSTELLO.COM within 6 months of purchase date.
Items purchased through other retailers must be returned for repair to the store where the item was purchased.
Repairs are subject to repair fee.  Fee is contingent upon material availability + nature of repair.  
Due to the nature of our products, we may not be able to order certain components needed to repair older styles.
-
Please send all exchanges + returns + repairs to: 
MARRIN COSTELLO INC
8149 Santa Monica Blvd
Unit 312 
West Hollywood, CA 90046
— 
SAMPLE SALE 
— 
Sample sale items are a combination of archived + one of a kind + production samples — many of which are in low quantities.
Sample Sale is only run annually for Black Friday — as well as during the Covid-19 pandemic as our way to give back to our community and keep you feeling [and looking] fabulous while we all stay safe at home!
Due to the nature of our manufacturing process, many pieces offered in sample sale will arrive sans MC branding on the pieces themselves, and may be variations of the items listed online.  Regardless of the presence of MC branding — please note all pieces are certified and verified as exclusive MARRIN COSTELLO designs. 
SALE + BOGO ITEMS ARE FINAL SALE. 
Should you need assistance, we are always here to help via email — hello@marrincostello.com
— 
Thank you for shopping with MARRINCOSTELLO.COM! 
xx - The MC Concierge